General Terms and Conditions

• All prices are in U.S. Dollars and are Ex Works, not including tax or duties in other countries.
• The Purchaser bears all costs and risks involved in taking the goods from Sign Supplies China Pty Ltd or any other designated Ex Works point to the desired destination.
• If freight is arranged by or is on the account of the Purchaser, Insurance is to be arranged and is full responsibility of the Purchaser.
• At Purchaser’s request and approval, Sign Supplies China will arrange for freight, insurance and/or applicable duties and will be added to the invoice. The Purchaser shall be liable for any inconveniences (such as delays, loss or damages) that may occur regarding the shipment.
• It is the full responsibility of the Purchaser to follow up and file complaints that regard freight and insurance services.
• Pricing is valid for 30 days from the date of the quote.

Payment Method

• We prefer T/T 100% in advance. PAYPAL is acceptable payment with extra fee 4%.

Shipping and Handling

• We work with DHL, TNT, Fedex, EMS. We shall check the shipping cost according to the given address and choose the best method for clients.
• Other methods of shipment are available upon request.
• Purchaser, please call for exact shipping costs with the exact shipping address and post code.
• Shipping and handling costs are based on an estimated weight and / or dimensional weight.
• Freight quotes are valid for one week from date of the quote and may be subject to change after that time.
• Insurance coverage must be requested at the time of order is placed and there will be additional charge.
• Prices, specifications and availability of products are subject to change without notice.
• If a product is out of stock when you place the order, we will do our best to inform you the anticipated delivery date.
• Delivery dates are estimates and dependent upon shipper and other factors.
• We reserve the right to limit quantities.
• Product information is provided by the respective manufacturers and suppliers.

Technical Support
Please contact our Technical Support Department for additional information regarding service and support of products purchased from Sign Supplies China at support@signsupplieschina.com

Warranty

• We provide 1 year warranty for machines.
• Consumables items are not covered by warranty, like mirrors, lens, laser tube, etc.
• We provide lifelong support for all our products.

Additional Information

• All orders are subject to acceptance by Sign Supplies China.
• Policies are subject to change without notice.
• Sign Supplies China is not responsible for late or delayed shipments if the order was shipped out in time according to the invoice.
• The execution of a software license may be required for certain products.
• No payment terms and conditions on purchase order or other documentation shall have any force or effect.